The art of seeing and the wisdom to listen.
Here is a story about about a young woman who needed some assistance with a blocked drain, so she called a plumber. The plumber looked around, investigated this and that and with a decided humph tapped directly on one spot. “That will be $150”, the plumber said. The young woman with one raised eyebrow replied, “you can’t be serious, all you did was give that pipe one bang”. Here is what the plumber replied, “The bang was free miss, the $150 is for knowing where to ‘bang’ the pipe”.
So in my profession it may seem we ask lots of questions and mostly listen. The art is knowing which question to ask and when to ask it. So please never underestimate the power of listening to a friend in need.